Refund & Cancellation Policy
The purpose of the On-line/Off-line Reservation Services is the reservation of a room in Hill Castle, Lansdowne (Uttarakhand). THE USE OF THESE SERVICES PRESUPPOSES FULL AND UNCONDITIONAL ACCEPTANCE AND THE VALIDITY OF EACH AND EVERY ONE OF THE GENERAL TERMS AND/OR CONDITIONS (WHICH SHALL BE DEEMED TO BE AUTOMATICALLY INCORPORATED IN THE AGREEMENT ENTERED INTO WITH HOTEL WITHOUT THEIR WRITTEN TRANSCRIPTION THEREIN BEING NECESSARY) INCLUDED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.
Whenever user makes use of the service, he or she will receive confirmation by email including the information that user's purchase order is in the process of being confirmed. If user is a consumer, once the amount corresponding to the Reservation has been charged, it will receive an email confirming the reservation, which will act as proof of the reservation. The reservation is confirmed and guaranteed all night long with advance reservation amount.
If your plan change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines (see Refund Policy), the deposit will not be refunded.
For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.
Please note the cancellation charges as give below,
# 100% refund of booking amount, if cancellation made before 72 hrs from 12 noon of date of arrival.
# 50% refund of booking amount, if cancellation made before 48 hrs from 12 noon of date of arrival.
# 25% refund of booking amount, if cancellation made before 24 hrs from 12 noon of date of arrival.
When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing of refund will take between 1-2 weeks. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees.
In case a reservation that you make is not confirmed, we will not charge you anything and release the whole amount that was held within 7 days.
No Show (Non-arrival to the Hotel)
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.